Terms of Service

1. This agreement

These terms are a contract between you and [COMPANY LEGAL NAME], a company registered in [JURISDICTION] under number [COMPANY NUMBER] at [REGISTERED ADDRESS] ("BuyerPro", "we", "us"). They apply when you use the BuyerPro service, including the free trial.

By sending email to [email protected], creating an account, or paying a subscription, you accept these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and "you" means that company.

BuyerPro is a business tool. It is not offered to consumers, and the statutory rights that apply to consumer contracts do not apply here.

2. What BuyerPro does

You BCC or forward supplier correspondence to [email protected]. We analyse the thread, extract the commitments and dates in it, assign a risk level of green, yellow or red, and email you coaching with a suggested follow-up. You can also view your threads on a dashboard we link to from those emails.

We may change how the service works over time. If we remove a feature you rely on, we will give you reasonable notice.

3. Your account

We identify your account by your company's email domain. Anyone at that domain who emails [email protected] is treated as part of your account, so make sure your colleagues know that.

Links we email you — to summaries and dashboards — grant access to whoever holds them until they expire. Treat them as confidential and do not forward them outside your organisation.

Tell us promptly at [email protected] if you think someone has gained access to your account or your links.

4. Your content and your permissions

This is the most important section for you to read, because it concerns other people's information.

When you forward a supplier thread to us, it usually contains personal data about your supplier's staff — their names, addresses and whatever they wrote. You confirm that:

• You are entitled to send that correspondence to a service provider for processing on your behalf.
• You will give the people in those threads the information that data protection law requires, including that a processor analyses the correspondence. Our Privacy Policy is written so that you can link to it to satisfy this, and we can supply suggested wording for your email footer or supplier privacy notice — just ask.
• You will not send us special category data (health, biometrics, race, religion, political opinions, trade union membership, sex life or sexual orientation), criminal offence data, or payment card numbers. The service is not designed for them.
• You will respond to requests from people in those threads about their data, and we will help you do that as set out in the Data Processing Agreement.

You remain the owner and the controller of your content. We process it only to provide the service to you, and to keep the service secure and working.

5. Acceptable use

Do not use BuyerPro to:

• Break the law, infringe anyone's rights, or breach a duty of confidence you owe someone.
• Forward correspondence you have no right to share.
• Attempt to extract our prompts or models, reverse engineer the service, or use it to build a competing product.
• Probe, scan or overload our systems, or bypass any limit we apply.
• Send content designed to manipulate the AI into behaving against our instructions, or to attack anyone through it.
• Resell or provide the service to a third party without our written agreement.

We may suspend an account immediately where we reasonably believe this section has been breached or the service is being harmed. We will tell you why, and restore access once it is resolved.

6. What the coaching is, and is not

BuyerPro's output is generated by an AI model. Please hold it to the standard you would hold a well-briefed but junior colleague.

• It is advice, not a decision. Read it, apply your judgement, and decide for yourself.
• It can be wrong. AI models misread context, miss things and occasionally state something confidently that is not correct. Verify anything that matters before you act.
• It is not professional advice. Nothing BuyerPro produces is legal, financial, tax or regulatory advice, and it is not a substitute for your contracts or your lawyers.
• Draft replies are drafts. Read every one before you send it. Once you send it, it is your message.
• Risk levels are indicators. Green does not mean a supplier will deliver, and red does not mean they will not.

You are responsible for the commercial decisions you take. We are not liable for a decision you made because of, or despite, something BuyerPro said.

7. Fees, trials and cancellation

• Trial. New accounts get 14 days free. We will remind you before it ends. If you do not subscribe, the account stops processing new threads.
• Subscription. Fees are those shown on our pricing page when you subscribe, billed in advance through Stripe, and they renew automatically for the same period until cancelled.
• Price changes. We will give at least 30 days' notice before a renewal price changes. You can cancel instead.
• Cancelling. Cancel any time. You keep access until the end of the period you have paid for. We do not refund part-periods unless the law requires it or we have failed badly enough that a refund is fair.
• Late payment. If a payment fails we will retry and let you know. We may suspend the service if it stays unpaid.
• Tax. Fees exclude VAT and other taxes, which are added where applicable.

8. Intellectual property

Ours. The BuyerPro service, software, prompts, models, branding and documentation are ours and stay ours. We grant you a non-exclusive, non-transferable right to use the service during your subscription.

Yours. Your email content is yours. You grant us only the licence we need to host, process and analyse it in order to provide the service, and to keep backups for the periods in our Privacy Policy.

Coaching output. The coaching we generate for you is yours to use in your business.

We do not train on your data. We do not use your content to train AI models, and our AI provider does not either.

Feedback. If you send us suggestions, we may use them without owing you anything.

9. Data protection

When we process the correspondence you send us, you are the controller and we are the processor. Our Data Processing Agreement forms part of these terms and sets out what each of us must do. It applies automatically — you do not need to sign a separate copy, though we will sign one on request.

How we handle personal data generally is described in our Privacy Policy.

10. Availability and warranties

We work to keep BuyerPro available and accurate, but we do not promise it will be uninterrupted or error-free. We may take it down for maintenance, and we will try to do that outside business hours.

Except as expressly stated in these terms, and to the extent the law allows, the service is provided "as is" and we exclude all implied warranties, including fitness for a particular purpose and non-infringement.

We depend on third parties — our hosting, our email routing and our AI provider. We are not liable for failures caused by their outages, though we will tell you what has happened and work to restore service.

11. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

• Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, or data, however it arises.
• Our total liability arising out of or in connection with this agreement, whether in contract, tort (including negligence) or otherwise, is limited to the total fees you paid us in the 12 months before the claim arose.
• Where you were on a free trial and paid nothing, our total liability is limited to £100.

These limits reflect what you pay for the service and the fact that you retain control of your commercial decisions.

12. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from content you sent us that you were not entitled to send, from your breach of section 4 or 5, or from your failure to give the notices that data protection law requires of you.

We will tell you promptly about any such claim, let you take over the defence of it, and give you reasonable help.

13. Term and termination

This agreement runs while you have an account. Either of us can end it: you by cancelling, us by giving 30 days' notice, or either of us immediately if the other is in material breach and does not fix it within 14 days of being told.

When it ends: your access stops, and we delete your data as described in the Data Processing Agreement — normally within 30 days, except anything we must keep by law. Ask before you leave if you want an export, and we will provide one.

Sections 8, 11, 12 and 15 survive termination.

14. Changes to these terms

We may update these terms. For material changes we will email account holders at least 30 days before they take effect. If you do not accept a change, cancel before it starts — continuing to use the service afterwards means you accept it.

15. General

• Entire agreement. These terms, the Privacy Policy and the DPA are the whole agreement between us on this subject.
• Assignment. You may not transfer this agreement without our consent. We may transfer it to a purchaser of our business.
• Severability. If a provision is unenforceable, the rest stands.
• No waiver. Not enforcing something once does not waive it.
• Third parties. Nobody other than you and us has rights under this agreement.
• Governing law. This agreement is governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction.
• Contact. [email protected], or [COMPANY LEGAL NAME], [REGISTERED ADDRESS].